Shipping & Returns
Shipping & Returns
A seamless experience from order placement to delivery, designed with care, transparency, and peace of mind.
Designed For A Seamless Journey
Every Theia Bijou order is carefully prepared, securely packaged, and fully insured throughout transit. Our goal is to ensure your piece arrives beautifully and safely.
SHIPPING & RETURNS FAQ
Can I return my order?
Eligible items may be returned according to our return policy. Personalised and bespoke pieces are generally non-returnable.
How long does processing take?
Processing times vary depending on the piece ordered. Custom creations may require additional production time.
Do you offer international shipping?
At present, we offer insured shipping across Canada and North America. If you have a special request outside these regions, please contact our concierge team for assistance.
Is my order insured?
Yes. All orders are fully insured while in transit.
Will I receive tracking information?
Yes. Tracking details will be shared once your order has been dispatched.
How do I request a return?
Please contact our concierge team with your order details for assistance.
When will my refund be processed?
Refunds are typically processed after the returned item has been inspected and approved.
What if my package arrives damaged?
Please contact us immediately and our team will assist in resolving the issue.
Thoughtfully Delivered
From secure packaging to insured delivery, every detail is carefully considered to ensure your jewellery arrives exactly as intended.
Need Assistance With An Order?
Our concierge team is always available to answer questions regarding shipping, delivery, and returns.