Refund Policy
Each Theia Bijou creation is crafted with exceptional attention to detail and selected with care. Due to the high-value and often personalized nature of our jewellery, we maintain a final sale policy while ensuring every piece meets our quality standards before it reaches you.
Final Sale Policy
All purchases made through Theia Bijou are considered final sale and are not eligible for returns, exchanges, or refunds.
Custom & Bespoke Creations
Custom-designed jewellery, engagement rings, personalized pieces, and bespoke creations are made specifically for each client. For this reason, these pieces cannot be returned, exchanged, or refunded once production has commenced.
Quality Assurance
Every piece undergoes careful quality inspection before being packaged and dispatched. We take pride in ensuring that your jewellery meets the standards of craftsmanship and excellence associated with Theia Bijou.
Damaged or Incorrect Orders
If you receive an item that is damaged during transit or if there is an error with your order, please contact us immediately upon receiving your package. Our team will review the situation and work with you to find an appropriate resolution.
Order Cancellations
Order cancellation requests must be made as soon as possible. Once a custom piece enters production or an order has been processed, cancellation may not be possible.
Contact Our Concierge
If you have any questions regarding your order, our team is here to provide guidance before and after your purchase. You may contact us at tb.theia@gmail.com.
Questions Before You Purchase?
Choosing fine jewellery is a meaningful decision. Our team is available to guide you through diamonds, designs, sizing, and any questions you may have before placing your order.