FAQs

How Can We Help?

We have answered some of the most common questions regarding our jewellery, custom creations, delivery, and aftercare services.

How do I place an order?

Orders can be placed directly through our website. For bespoke requests, our concierge team is available to assist you personally.

Can I modify my order after placing it?

Please contact us as soon as possible. While we will do our best to accommodate changes, modifications may not be possible once production has begun.

Do you offer worldwide shipping?

Yes, we offer worldwide insured shipping to select destinations.

How long does delivery take?

Delivery timelines vary depending on the product and destination. Custom creations may require additional production time.

Is my shipment insured?

Yes, all orders are fully insured during transit.

Do you accept returns?

Eligible pieces may be returned according to our return policy. Bespoke and personalized items are generally non-returnable.

How do I initiate a return?

Please contact our team with your order details and we will guide you through the process.

Can I create a bespoke piece?

Yes. We specialize in bespoke jewellery designed around your vision and preferences.

Can I choose my own diamond?

Absolutely. Our team can source and recommend diamonds based on your desired specifications.

How should I store my jewellery?

Store pieces individually in soft pouches or lined jewellery boxes.

Can I wear my jewellery daily?

Many pieces are designed for everyday wear, though we recommend removing jewellery during strenuous activities.

How should I clean my jewellery?

Use a soft cloth and mild soap solution. Avoid harsh chemicals and abrasive cleaners.

Our concierge team is always available to provide guidance and answer any questions you may have.